Frequently Asked Questions
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If you have any questions regarding our services, hopefully they are answered below!
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Frequently Asked Questions & Answers
Is Lincoln Security Ltd. accredited?
Lincoln Security Ltd. are members of the Master Locksmiths Association and have passed the specification to receive the following accreditations; MLA (Master Locksmith Association), LPCB, Safe contractor Approved, UVDB Registered, Endorsed by the RIBA, SSAIB for Alarms and CCTV Systems, CHAS (Construction Health and Safety), Construction line, GAI full member (Guild of Architectural Ironmonger), ISO 9001 UKAS.
What geographic area do you cover?
Lincoln Security Ltd. provide national coverage for all of our services apart from our emergency call-out service which is covered in Lincoln, Newark and Lincolnshire.
What are your opening times?
Our Trade Counter and Retail Shop is open 07:30 – 17:00 Monday to Friday. The office is open 08.30 – 17.00 Monday to Friday. Plus we offer a 24 hour emergency call out service.
Do you vet your security engineers?
Yes we do. All our engineers are fully qualified and CRB checked each year.
Do you offer free quotes?
Yes we do. Our qualified surveyors will either come out and do a site survey or often we can quote for standard systems and rates without the need to visit. Quotes are provided at no expense and without obligation.
How long does your free home security survey take?
Appointments usually last up to 1 hour, however this is dependent on how many questions you have and the size of your home. Our qualified surveyors take pride in their work and will always do their best to deliver the best survey.
Do you offer security advice?
Of course! We are always happy to provide advice either over the phone, email, social media, or via our live chat on our website to help you make the best choices for your home or business security. You can also read our latest blogs and articles on our website which cover a wide range of security topics.
Why should I get an intruder alarm?
As well as providing an audible signal that an intruder may have entered your house, Alarm systems also allow for a visual deterrent with accompanying bell boxes fitted to the outside of your home. Furthermore, having a security system designed and installed by a qualified SSAIB accredited organisation can help prove to Insurances that reasonable steps have been taken to secure your property.
What kind of alarms can you provide?
Whether you require police response or an audible-only intruder alarm, there are a vast range of alarm systems to protect your property.
How much is an alarm system?
The cost of an alarm system will depend on a number of factors including the type & number of sensors your property would require and additional features you might desire such as remote mobile access. This means that every system tends to be tailored for your particular needs. Contact our team today to organise your bespoke quotation.
Can I set and unset my alarm from my phone?
If you’re interested in remotely controlled alarm systems, Lincoln Security Ltd. are able to offer possible solutions and additions to your system to achieve this.
Do you offer a maintenance service?
Lincoln Security Ltd. can offer a full maintenance service on your domestic or commercial alarm system. This includes an annual maintenance check as well as 24/7 emergency call-out service to response to faults.
Do intruder alarms really work?
Evidence suggests that 9 out of 10 burglars would choose a home without a security system over one with one. An intruder alarm is a great way visual show your home is protected.
Will my pets set the alarm off?
We’re able to set the tolerances of our sensors to eliminate the potential of pets setting off your alarm.
Do I need more than one alarm system for my house?
Generally speaking, one alarm system would be enough to protect both your front and back door as well as any garage doors that you might wish to connect to the system.
How long do the batteries last in an intruder alarm systems?
The batteries in our system should last up to two years, however excessive use or poor signal strength will affect the battery life. We would recommend that your batteries are replaces at least every two years. If you are under a maintenance contract, the battery life of your system is one item that will be checked and replaced in necessary.
Do you provide emergency evening/weekend service?
Our emergency evening & weekend service for Alarms & CCTV systems are covered by a contract agreement only. This service can be reached 24/7 by calling our office number on 01522 532038.
Can you provide fake dummy alarm bell boxes?
Yes. Lincoln Security Ltd. are able to supply and install decoy alarm boxes which are a perfect way to provide a visual deterrent around your property without having to install multiple real alarm bell boxes. The only difference between Lincoln Security’s real and fake bell boxes are that the fake ones do not have our logo printed.
How loud is the alarm if it is triggered?
The alarm volume has been designed to comply with UK Noise Pollution Regulations.
Do you install third party equipment?
Yes. Our engineers are trained to supply and install a range of advance, high quality security products that have passed our stringent quality tests. Furthermore, installing our own selected equipment means we’re able to offer full warranties and guarantees for installation of a complete system.
What is a monitored alarm?
A monitored alarm has the ability to add an extra layer of security to your property by alerting our monitoring station if your alarm sounds. Our monitoring stations are then able to inform your chosen key holders, or even the police, if action is required.
If my alarm is triggered will Lincoln Security Ltd. respond to it?
Unfortunately, Lincoln Security Ltd. won’t response directly to any alarms that are triggered. Despite this, for monitored systems we will be able to notify your chosen key holders.
If your alarm is triggering as part of a fault, contact our office on 01522 532038 and we’ll be able to respond with an engineer (note: evening and weekend responses are only available to contracted customers for fault responses).
What CCTV means?
CCTV is an acronym for the phrase: Closed-Circuit Television, it is the process in which video cameras transmit imagery to a designated number of televisions within a network or circuit.
Are CCTV Camera’s a deterrent?
Yes, CCTV on private property and commercial act as a deterrent as they can be placed in visible places to scare prospective intruders and these can be viewed live through remote viewing on any designated mobile device or live monitoring station so any ongoing instance can immediately be acted upon. Additionally CCTV and the law go very strongly together as these enable you to store the footage to use the images recorded as evidence when reporting and assist convictions when a crime has taken place.
How much will a CCTV system cost?
The cost of a CCTV system will depend on a number of factors including the type & number of cameras your property would require, monitoring and data storage as well as additional features you might desire such as remote mobile access. This means that every system tends to be tailored for your particular needs. Contact our team today to organise your bespoke cctv quotation.
Are your cameras suitable for homes?
Certainly! Although our systems are incredibly more advance than your typical domestic CCTV system, the flexibility of them means that can be applied to most situations including a home environment.
Are your systems suitable for a Commercial Building?
Our CCTV systems are perfect for commercial environments and can be designed bespoke to fit your unique needs and requirements for the protection of your organisation.
How good is the quality on your CCTV cameras?
All our cameras record at a minimum of 1080P (High Definition) and start from 4 Mega Pixels.
How far can you see on a CCTV Camera?
Our external cameras are designed to see up to 30m away during night time.
Can you install CCTV Systems?
We can supply and install a range of advance CCTV systems for business and domestic needs. Our team can also take over existing systems if you’re looking for a new maintenance supplier.
What type of camera systems do you install and which cctv cameras are the best?
Lincoln Security Ltd install a range of IP CCTV Camera systems. IP Security Camera systems provide a far superior offering in numerous ways compared to alternative methods. They are simpler to install (requiring less intrusive wiring), have a wider range of compatible devices and have the ability to connect to your internet connection to allow live remote streaming.
Why should I choose Lincoln Security Ltd. for my CCTV cover?
As well as being accredited experts in our field, we spend a long time guaranteeing all our engineers are fully trained and work to industry standards. This means all the work we do for you, you can know that it will be of the best quality workmanship giving you the possibility to evidence to insurance that reasonable steps have been taken to secure your property.
Can I view my CCTV cameras from my phone?
It is possible to connect your system to the internet so it can be remotely viewed using a range of devices.
Can you add extra cameras to existing CCTV systems?
We can! Our expert engineers will design your system to reflect your needs, however complex – or simple.
What does a Locksmith do?
Our Locksmiths work with locks on doors, windows, safes and much more. Our locksmith engineers also install, repair and adjust locks, whilst being able to get you back into your home or business.
What times are your locksmiths available?
Our standard operating hours are between 08:30 – 17:00 Monday to Friday. Outside these hours, Lincoln Security Ltd. operate an emergency locksmith service with our locksmith engineers on call every evening and during the weekend.
Why should I choose to use Lincoln Security Ltd.?
Lincoln Security Ltd. are Lincoln’s only professional Master Locksmith Accredited & ISO9001 locksmith, meaning that you can be assured that you will receive the highest quality of work due to the independent criteria we meet.
We also guarantee all our work for 12 months to give you that added protection.
How soon can you get someone out?
The majority of the time, we aim to have one of our engineers with you within the hour. However, this is dependent on other workloads and projects we might be currently carrying out that could limit the availability of our engineers.
Do you charge per hour?
Our rates are based on a minimum hourly charge of labour. Rates based on distance might also be applicable depending on your location as well as any material costs if our engineer was required to replace a part. Most jobs are completed within an hour and it is unlikely our engineer will be on site for longer than this period however this is never guaranteed as the complexity of a job can vary.
How far will your locksmiths go radius wise?
For emergency call outs, our locksmiths are available in Lincolnshire and Newark.
For pre-scheduled works, we are able to provide cover throughout the country.
Can you gain access to locks without causing damage?
Yes, in the majority of cases we can. We are qualified locksmiths and members of the Master Locksmiths Association. If for some reason it was not possible to access the lock without causing damage, we would advise you of this prior to starting any work.
My keys are stuck in the door, can you help?
Of course! We are Lincoln’s premier locksmith and security company. Just call us on 01522 532038 at any time to arrange for the next available engineer.
I’ve lost the keys to my home, what should I do?
If you lose your keys or a copy of your house key, the best action is to always invest in new (or rekeying) locks to help guarantee the security of your home. Call our team today on 01522 532038 to arrange for a locksmith engineer to visit and make your home secure again.
Can you rekey any lock?
Lincoln Security Ltd. are able to rekey most locks however this will depend on the model of lock, the quality and the overall state of the lock condition.
Will the locksmith have to drill my lock out?
9/10 times, no. We always aim to complete a job in the least destructive methods possible, however, if our engineer needs to drill the lock out, we will inform you first.
Are your locks British Standard locks?
Yes, all of the locks we provide are approved to British Standards.
Do you provide an emergency locksmith service?
We offer a 24/7 emergency locksmith service throughout the areas of Lincolnshire and Newark.
Do you provide evenings/weekend cover?
Yes, our engineers are available 24/7, so you never have to worry about finding one!
Are locksmiths more expensive out of hours?
Yes. Between the hours of 17:00 – 08:30, our engineers are on call.
Do you cut car keys?
Lincoln Security Ltd. are able to cut vintage and classic car keys. Unfortunately we are unable to cut electronic car keys.
I want a keyless/digital lock for my home, do you sell them?
Yes. Lincoln Security Ltd. can provide & install keyless and digital locks for your home. Contact our installation team today on 01522 532 038 to discuss your requirements.
What is a Masterkey system?
A Masterkey system is where you can have access to multiple doors with just the need of one single key. For more information, visit our Masterkey Page.
Roughly, how long does it take to cut a key?
Depending on which key you would like cutting, the time it takes varies. Most types of keys take between 30-60 seconds to cut. However, dimple keys such as the ABS keys, could take up to 4 minutes to cut. Bespoke items such as Safe and Church Keys, will depend on the key shape.
Do you offer discounts on large orders?
Yes. If you require more than 30 keys, our retail staff will be able to negotiate a suitable discount.
Do you cut specialist security keys?
Yes. Our bench locksmiths are able to cut a variety of specialised keys including keys to code, and master keys.
Do you cut car keys?
Unfortunately, this is not a service that Lincoln Security Ltd., are able to provide. With most cars now having electronic car keys, they require a specialist to programme the key to the car.
What types of safes do you do?
Lincoln Security Ltd. can provide key, combination and electronic keypad safes which require a PIN code, in all shapes and sizes. We also provide fire proof safes and safes that can be bolted to the floor or wall.
Do you install safes?
Yes. We can supply, install, repair and offer a maintenance service for all of our safes.
Do you offer a safe maintenance?
We do! Our safe maintenance service includes a range of proactive examinations and actions to provide longevity of your safe and it’s locking mechanism to help prevent any serious and sudden faults developing.
What’s your highest cash rated safe?
Our highest cash rated safe has been certified to hold £10,000.
What’s your highest insurance rated safe?
We can provide insurance rated safes from £4,000 up to £100,000!
Can safes be bolted to the floor or wall?
Yes. Our safe engineers are able to bolt your safe to walls and floors.
Do you cut keys for safes?
Yes, we can cut all types of keys for safes.
My safe won’t open, can you help?
Of course! Our safe engineers have the training to open a wide range of safes and bring it back into good working order.
I need a safe, what is the best kind for me?
Lincoln Security Ltd. offer a variety of safes to suit your requirements, speak to our specialist team today who will be able to identify the best type for you.
Are you able to relocate large safes?
Yes. Our team of experts are able to assist you in the relocation of any safe.
What is an Access Control system?
An Access Control system grants access to users based on an authorised identification such as login credentials including passwords, PIN numbers, biometric scans, and physical or electronic keys. Designed for commercial environments that have multiple people requiring access, Access Control is the perfect way to prevent pitfalls of lost keys that could weaken a properties security.