Trade & Retail Manager

Trade & Retail Manager

Do you crave a dynamic environment where you can make a real impact and effect change?

Own the Counter and Drive Sales: Be Our Trade & Retail Manager!

Do you crave a dynamic environment where you can make a real impact and effect change?

Lincoln Security, a leader in the industry for over 50 years, seeks a passionate and committed

Trade & Retail Manager to join our team.

This is your chance to change our company direction in a department with huge room for growth and expansion.

As our Trade & Retail Manager, you will be:

  • Overseeing the daily operations of the Sales Counter, ensuring efficient customer service and smooth work-flow.
  • Collaborating with the Marketing Manager on strategic initiatives (including in the short-term launching an ecommerce platform), and improving the customer experience in store.
  • Collaborating with the Purchasing Manager to ensure accurate stock control, planning, and purchasing based on customer needs.
  • Building relationships with both existing and new trade customers through exceptional service and product knowledge, both in-person and via phone/email.
  • Developing relationships with suppliers, to always provide our customers with the best products for their needs.
  • Driving a small team, delegating tasks, have a hands-on approach and providing support to ensure tasks are complete and deadlines are met.

Do you have what it takes?

The non-negotiables

  • Satisfaction Specialist: You go above to give great customer service beyond the level our customers already expect, and strive to provide a feeling of satisfaction to all customers.
  • Highly Organised: You’re highly organised, have a knack for keeping things running smoothly, and can approach challenges with a smile.
  • Proficient Project Manager: Solve problems efficiently and take initiative to ensure smooth operations in a dynamic environment, meeting multiple varied deadlines while keeping a cool head.
  • Technologically Adept: You must take quickly to our hardware/software, and be ready to adapt whenever we update it. The ideal candidate would also be the first to recommend new technology that could be used to improve the Trade Counter.
  • POS Experienced: Previous experience working in a POS role in a retail/shop environment, and confident with cross selling & upselling.
  • Banter: You enjoy a bit of banter, and under your professional exterior have a great sense of humour which keeps customers coming back for more
  • Willing to Train: You will be required (at our cost) to take training courses from The Guild of Architectural Ironmongers, and the Fire Door Inspection Scheme. We are willing to train beyond the basics, if you can show us that it would benefit your role.

Bonus points

  • Subject Matter Expert: Knowledge of security hardware (e.g. Architectural Hardware, Locks, Cylinders, Door Closers, Keys, Safes, UPVC locking systems)
  • Industry Experience: Proven in a Construction or Trade Merchant environment.
  • Team Leader: Demonstrable experience of managing a small team.
  • Key Cutting: Key cutting skills are highly sought after.

Ready to take your career to the next level? Apply today!

Key Information

Job Title: Trade & Retail Manager

Salary: £28,000 – £35,000 (DOE) plus Quarterly / Annual Performance Bonuses

Location: Whisby Way, Lincoln, LN6 3LQ

Hours: 08:00 – 17:00 Monday to Friday – We are not open on weekends!

Contract: Full-time, Permanent

Holiday: Starting at 22 Days + Bank Holidays + Your Birthday Off!


  • Bonus Scheme (Based on Trade Counter Performance)
  • Company NEST Pension (We contribute 3%, you contribute 5%)
  • On-site Gated Parking
  • Training Opportunities
  • Great Team Atmosphere
  • Work with Highly Experienced Team

Job Type: Full-time

Salary: £28,000.00-£35,000.00 per year


  • Company pension
  • Free parking
  • On-site parking


  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Do you have trade counter management experience? If Yes please detail!

Work Location: In person

Reference ID: Trade Counter

Job info:
  • Job type: Full-time
  • Salary: £28,000 - £35,000
  • Company pension
  • On-site parking
  • Monday to Friday
  • Work Location: In person